Refund policy

Returns, Exchanges & Replacements Policy

We maintain a strict no-return and no-exchange policy.

However, we offer replacement only in case of damaged, defective, or incorrect items received.

Replacement Eligibility

To be eligible for a replacement:

  • The item must be damaged, defective, or incorrect upon delivery.

  • You must contact us within 24 hours of receiving the order.

  • The product must remain unused and in its original packaging.

  • You must provide photo or video proof of the issue along with the order details.

How to Request a Replacement

To request a replacement, please contact us at:

Email: admin@aeonads.in

Include the following information in your email:

  • Order number

  • Description of the issue

  • Clear photos or video showing the damage/defect

Once your request is reviewed and approved, we will provide instructions on how the replacement will be processed.

Important Notes

  • Replacement requests made after 24 hours of delivery will not be accepted.

  • Items that show signs of use, damage caused after delivery, or missing packaging will not qualify for replacement.

  • Items sent back without prior approval will not be accepted.

Non-Replaceable Items

Certain items cannot be replaced, including:

  • Sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Personal care products once opened

Refunds

We do not offer refunds under any circumstances. Only product replacement is provided for eligible damaged or defective items.

Contact

For any questions regarding replacements, please contact:
admin@aeonads.in